Privacy Policy
Last updated: 23 September 2026
Scale Collectibles respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit www.scalecollectibles.com, create an account, purchase products, subscribe to updates or contact us. If you have any questions about this policy or how your information is handled, please contact us at contact@scalecollectibles.com.
1. Information we collect
Depending on how you use our website, we may collect information such as your name, email address, telephone number, billing and delivery address, customer account details, order history, transaction information, communications with us, marketing preferences and technical information such as your IP address, browser, device type and website activity.
2. How we use your information
We use your personal information to operate Scale Collectibles, process and fulfil orders, arrange delivery, manage customer accounts, provide customer service, respond to enquiries, send order-related communications, maintain website security, prevent fraud, improve our website and services, keep appropriate business records and comply with applicable legal obligations.
3. Legal basis for processing
Where applicable data protection law requires a legal basis for processing your information, we may rely on the performance of a contract, compliance with legal obligations, our legitimate business interests or your consent. For example, we process order information to fulfil a purchase and may rely on your consent for certain marketing communications or non-essential cookies.
4. Orders and payments
When you purchase a product from Scale Collectibles, we use the information you provide to process your order, confirm your purchase, arrange delivery, communicate with you and handle any returns, refunds or customer service requests. Payments are processed through the payment services available on our website, and Scale Collectibles does not intentionally store complete payment card details.
5. Customer accounts
If you create an account on our website, we may collect and store information associated with that account, including your contact details, login information, preferences and order history. This information is used to provide account functionality and make it easier for you to manage your interactions with Scale Collectibles.
6. Delivery information
Where you purchase physical products, we may share the information required to deliver your order with postal services, couriers or other delivery providers. This may include your name, delivery address, telephone number, email address and relevant shipment information.
7. Wix and website hosting
Scale Collectibles operates its website using the Wix platform. Information submitted through the website may therefore be stored or processed through Wix and its infrastructure in order to provide website hosting, online store functionality, customer accounts, forms, checkout, security and other technical services.
8. Cookies and similar technologies
Our website may use cookies and similar technologies to operate correctly, maintain security, remember preferences, support customer accounts and shopping functionality and understand how visitors use the website. More information about our use of cookies can be found in our Cookie Policy.
9. Marketing communications
If you subscribe to news or updates from Scale Collectibles, we may use your contact details to send information about products, new releases, website updates or other Scale Collectibles news. You can unsubscribe at any time using the option provided in the communication or by contacting contact@scalecollectibles.com.
10. Sharing your information
We do not sell your personal information. We may share information where reasonably necessary with service providers that help us operate the website and business, including Wix, payment processors, delivery providers, technical service providers and professional advisers, as well as where disclosure is required by law or necessary to protect against fraud or security threats.
11. International data transfers
Some of the service providers used to operate Scale Collectibles may process information in countries other than the country in which you live. Where required by applicable data protection law, appropriate safeguards are used to protect personal information transferred internationally.
12. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, accounting and business requirements. Order and transaction information may be retained for legally required periods, while marketing information may be kept until you unsubscribe or withdraw your consent.
13. How we protect your information
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, misuse, alteration, loss or destruction. We also rely on established website, payment and technical providers to maintain appropriate security for the services they operate.
14. Your privacy rights
Depending on your location and applicable law, you may have the right to request access to your personal information, ask for inaccurate information to be corrected, request deletion or restriction of processing, object to certain uses of your information, request data portability or withdraw consent where processing is based on consent. To make a request, contact contact@scalecollectibles.com.
15. Automated processing
Scale Collectibles does not intentionally use personal information to make decisions that have legal or similarly significant effects solely through automated processing. Payment or fraud-prevention providers may use automated systems when evaluating transactions in accordance with their own policies.
16. Third-party websites
Our website may contain links to external websites, social media platforms or other third-party services. These organisations may collect and process information independently from Scale Collectibles, and their use of your information is governed by their own privacy policies.
17. Children's privacy
The Scale Collectibles website is not specifically directed at children, and we do not knowingly seek to collect personal information from children who are not legally permitted to provide that information or make purchases without appropriate parental or guardian involvement.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations. The latest version will be published on www.scalecollectibles.com, and the date at the top of this page will be updated where appropriate.
19. Contact us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how your information is handled, please contact Scale Collectibles at contact@scalecollectibles.com or visit www.scalecollectibles.com.